πŸŽ“
Knowledge base
  • GETTING STARTED
    • πŸ”‘Login and Registration
      • πŸ§‘β€πŸ’»How to Register on Digital Wallet?
      • πŸ“±How to Login with Phone?
      • πŸ“§How to Login with Email?
      • πŸ”How to Recover your Account Password?
  • CARDS CREATION
    • ✴️Stamp
    • 🎟️Multipass
    • πŸ’°Cashback
    • πŸ’³Certificate
    • 🎫Coupon
    • ❀️Membership
    • πŸ’²Discount
    • 🎁Reward
  • HOW TO INSTALL THE CARD
    • 🍏iPhone (iOS)
    • πŸ€–Android
      • PWA Cards on Android
      • Google Pay on Android
    • πŸ”How to Restore the Card
  • CUSTOMERS (CRM)
    • πŸ‘¨Customer Profile
    • πŸ”ƒImport/export
    • πŸ—ƒοΈCustomer Filters
    • πŸ“ŠRFM Analysis
  • SCANNER APP
    • πŸ‘€How it Works
    • ⬇️Installation
    • ⚑Login in the Scanner App
    • πŸ“ΈScan and make Transactions
      • ✴️Scanner app - Stamp
      • 🎟️Scanner app - Multipass
      • πŸ’°Scanner app - Cashback
      • πŸ’³Scanner app - Certificate
      • 🎫Scanner app -Coupon
      • ❀️Scanner app - Membership
      • πŸ’²Scanner app - Discount
    • πŸ‘¨β€πŸ’ΌManager Seats
  • MANAGERS
    • πŸ”ƒAdd/ Edit/ Delete
    • πŸ‘¨β€πŸ’ΌManager Profile
    • πŸ“ŠStatistics
  • PUSH NOTIFICATIONS
    • πŸ‘€How it Works?
      • 🍏iPhone (iOS)
      • πŸ€–Android
      • ⏳How long does it take for push messages to be received by our customers?
      • πŸ“«Why aren't my customers receiving push messages?
    • πŸ’¬Push Section
      • Marketing Push
        • Sending messages to all customers
        • Sending messages to a segment of customers
        • Sending message to an individual customer
      • Geo-push
      • Push automation
        • Feedback collection
        • Next visit reminder
        • Birthday congratulation
      • Triggered auto-push
  • DASHBOARD
    • πŸ“ˆDashboard
  • FEEDBACK COLLECTION
    • ⭐Feedback collection
  • REFERRAL PROGRAM
    • πŸ‘―Referral program
  • GEOLOCATIONS
    • πŸ“Geolocations
      • πŸ—ΊοΈHow to Access Locations Section?
  • SETTINGS
    • βš™οΈSettings
      • πŸ’³Plan
      • πŸ› οΈPersonal Settings
      • πŸ”—Integrations
      • πŸͺWebhooks
  • SUPPORT
    • πŸ†˜Intercom chat
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  1. PUSH NOTIFICATIONS
  2. How it Works?

How long does it take for push messages to be received by our customers?

Learn more about push delivery time

Push messages typically are delivered within a few (20-30) seconds. However, Android and iOS handle the messages differently.

Sometimes if the user has the card open or uses the phone, a message may not automatically trigger. Unfortunately, this user experience is controlled by Apple and Google and is beyond our control.

A simple way to check if the message has been received is to check the β€˜Latest Updates’ section on your Customer’s card. If the phone has already received and processed the message, you will see it there.

Please note that card preview will not receive push updates. These passes are simply there to allow you to test how your design looks on a phone.

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Last updated 1 year ago

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